The company's experience of successfully implementing major change programmes within 'blue-chip' organisations is extensive and most positive. We have provided Change Management services to IBM, Unisys, Canadian International Back of Commerce (CIBC) Capital One Bank, Barclays Bank, RBOS, HBOS, 3i, British Telecom, Government - Scottish Office and local Government as well as the retail industry, Littlewoods.
During 2004/5 we have been engaged with ShopDirect/Littlewoods Retail Group providing the initiation management for Transition States 2 & 3. This work involved the Initiation activity which included the requirements gathering work, business and IT strategic design, Testing Strategy and the development of the relationship with the business and defining what their roles would be in supporting the design, testing and implementation activities.
During 2001 through to 2003 we were engaged as part of the Change Management team that integrated the National Westminster Bank into the Royal Bank of Scotland, members of the senior Programme Manager team were was responsible for the migration and integration of all non-mainframe systems. This considerable challenge resulted in the migration of all midrange systems in line with the company predictions to the city to complete the RBoS/Natwest integration by the end of 2003. Therefore, the adherence to the Group plan to complete integration of all systems and business processes in conjunction with the appropriate quality business & technical testing by the end of 2003 was imperative.
The programme of work consisted of 9 separate projects delivering financial products and services to the group; Activities included the design, development testing and delivery of all work streams, the relationship and account management of internal and external senior technical and director level business staff. To that end the need for accurate weekly/monthly reporting/presenting to the directorship (other third parties) was of paramount importance. The change management challenges came from the communications to and from the business in the light of the requirements & scope of work and responding to business as usual activity (BAU) and the technical testing both internal & externally of such an integrated testing strategy across many/many streams of integration. The programme of work was the first to successfully complete to quality; plan, within budget and to the satisfaction of programme directorship and Business.